terms and conditions

Physio cancelation policy

Due to the nature of our 1:1 therapy sessions, Balanced Movement Physiotherapy & Pilates requires 6 hours of notice when a patient requires a cancellation or needs to reschedule an appointment for physiotherapy. This is to ensure that we are able to provide optimum care for the people that can make use of these appointment allocations. If you provide less than 6 hours of notice to the clinic or fail to attend the appointment without notice, you will be charged a cancellation fee $30 at the discretion of the practitioner.

Pilates

Our cancellation policy is in place to ensure everyone has a chance to attend class. Cancellations are the responsibility of the person booking the class. They can be made via our App, the website or the MindBody App.

Cancellations made more than 12 hours before the class will get their pass back.

Late cancellations made less than 12 hours before class will forfeit the session (casual, packs and 2/wk members). Members will incur a $5 fee.

No-shows will forfeit the session (casual, packs and 2/wk members). Members will incur a $10 fee.

Of course, we understand sometimes unforeseen illness or circumstances may sneak up on us and thats is more than okay. Please just notify our team via pilates@balancedmovement.co

Pack Expiry Policy

All class packs are purchased with a clearly stated expiry date, which is set at the time of purchase. These expiry periods are in place to support consistency and ensure fair access to our classes for all members.

While pack expiries are not routinely extended, we do offer a range of pack options to suit different lifestyles and schedules, including those with up and coming holidays or work commitments. We encourage members to choose the option that best fits their availability.

We understand that life doesn’t always go to plan, and unexpected situations can arise. If something unforeseen such as injury or illness pops, up that may affect your ability to use your pack, please reach out to our team at pilates@balancedmovement.co as soon as possible so we can create a plan with you.

Thank you so much for your understanding and continued support. By respecting our terms and conditions, you help us keep our studio policies fair, consistent and supportive for our entire Balanced Movement community.